Key Characteristic 2:

Leadership for Learning

STANDARD # 11
Leaders create and maintain institutional structures and processes
that support learners and staff members in both stable and changing
environments.

Elements

Leaders demonstrate awareness of
potential influences on institution
stability and engage stakeholders in
planning and implementing strategies
to maintain stability and respond to
change.
The institution’s structure and
processes are documented and
communicated so that learners and
staff members know what to do and
expect in everyday circumstances.
The institution’s structure and
processes include emergency and
contingency plans that support
responses to both incremental and
sudden change.

Sample evidence

• Emergency and crisis planning
documentation
• Standard operating procedures
outlined in handbooks, employee
guides, or other documents